RAM provides data entry and back-office support services as needed. We have experience handling various data entry tasks into both generic and proprietary/customer-specific databases such as Siebel, Onyx, Salesforce.com, Zoho.com, MACOLA, HMS, a variety of web-based portals, and shared Microsoft Access databases. To provide back-office support for our clients, we have the capacity to receive returned mailings, send out deliverables upon customer request, track various parts of sales cycles, coordinate or follow up with reps or customers as needed to resolve issues such as scheduling, and utilize calendar-sharing to avoid double-booking.

RAM provides additional logistical and campaign support to our clients on an as-needed basis. Some aspects of this support include:

• Script development, writing, and/or editing
• Analysis of data and/or results (current or past)
• Consulting on campaign set-up or modification
• Consulting on best methods and practices to reach desired goals
• Follow-up with sales representatives and/or administrators regarding “hot” leads and customer service issues requiring immediate attention
• Rescheduling of appointments/leads
• Customer Service follow-up to gather information or for quality control